ATI WARRANTY SERVICE POLICY & PROCEDURE
American Tactical Imports provides warranty services, repairs and parts for our imported and ATI brand products. If you believe your ATI imported product or ATI brand product needs service, please contact our Customer Service Department at 1-800-290-0065 to obtain a Return Authorization (RA).
All firearms (pistols, rifles, shotguns, and lower receivers) being sent in for service must be registered through the ATI website or by mailing in the firearm’s warranty card to receive warranty services. Firearms that are not registered can be serviced, but will be subject to charge. Once a Return Authorization for a firearm is issued by an ATI Customer Service Representative you will be sent a Return Authorization packet via USPS. The Return Authorization packet will include a RFID tag for the firearm, a prepaid FedEx shipping label, and instructions on how to send the firearm in for service. To avoid any refusals or delays carefully follow the instructions provided in the Return Authorization packet to ensure your firearm is properly received by our Service Department. NOTE: Firearms returning for service must have an RFID tag attached directly to the firearm. Firearms without a RFID tag will be returned to sender. All firearms returned to ATI for service can only be shipped to and from the address provided to the Customer Service Representative when RA is created. If you are no longer able to receive the firearm from the address the firearm was sent from and originally provided to ATI the firearm must then be sent to a firearms dealer with a valid FFL. If you must have your firearm returned to a valid FFL holder, ATI is not responsible for any fees or cost associated with the return shipment. It is the duty of the customer to notify ATI of any issues or concerns regarding the return shipment of the firearm.
All other items (magazines, sights, accessories, etc) also require a Return Authorization to receive service. Once a Return Authorization is obtained from an ATI Customer Service the representative will provide you with a Return Authorization number. That number must be placed on the outside of the package; visible for our Returns Department to be accepted into the facility. Packages that do not visibly reveal the Return Authorization number will be denied access into ATI facilities and returned to sender without notification. NOTE: It is the responsibility of the consumer to ship any non-serialized products to ATI for service. ATI is not liable for any shipping charges incurred upon the consumer.
Once your product is received by our Returns Department an E-mail notification will be sent to inform you that the product has been received and has been placed into our service system. NOTE: Service time frame may vary due to service queue and availability of parts from foreign manufacturers.
The warranties covered by ATI are implemented and monitored by the foreign manufacturers of all ATI imported products. ATI reserves the right to deny or decline any warranty services or products that do not meet the warranties implemented by our manufacturersIf you have any questions or concerns regarding ATI’s warranty policy or services please contact us at 1-800-290-0065 or email at firstname.lastname@example.org.
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