ATTENTION AMERICAN TACTICAL CUSTOMERS IN MASSACHUSETTS
Update July 29, 2016
Following several communications between American Tactical and the Massachusetts Attorney General’s Office, the MA AG has agreed to allow warranty repairs and replacements of copy/duplicate firearms now tied to the enumerated firearms list for firearms purchased before July 20, 2016. The MA AG office has updated their information in their Q&A section at this website: http://www.mass.gov/ago/public-safety/awbe.html which now includes the following dialogue:
Q: May I return a weapon covered by the Enforcement Notice to a manufacturer after July 20, 2016 for repairs or replacement under warranty? Any may the manufacturer return it to me thereafter?
· Yes. If you purchased the weapon prior to July 20, 2016 you may return the weapon to the manufacturer, who may then return it to you after repairs are complete.
Under our warranty policy, should a firearm purchased before July 20, 2016 on the MA enumerated firearms list need replacement with a different serial number, American Tactical will provide a signed letter detailing the reason for replacement and reference this warranty repair statement on the MA AG’s website.
We thank all our customers in Massachusetts for their patience while we worked with the MA AG’s office to allow us to continue to provide you with our quality products and customer services.
IMPORTANT ANNOUNCEMENT REGARDING ISSC FIREARM REPAIR SERVICE
August 22, 2016
Dear Valued Customers,
This is an announcement from American Tactical updating the warranty repair status of ISSC firearms.
As we always have, American Tactical will continue to maintain our limited lifetime warranty on all ISSC manufactured firearms marked with American Tactical’s name and our Summerville, SC location.
Any ISSC manufactured firearms previously imported by Austrian Sporting Arms, Legacy Sports International and Anschutz are again available for warranty repair by American Tactical under the original ISSC 2 year manufacturer’s warranty.
To receive a return authorization for warranty service of any Austrian Sporting Arms, Legacy Sports International and Anschutz marked ISSC firearms; a receipt showing proof of purchase must be supplied to American Tactical to receive warranty service. Any firearms with no proof of purchase available may still be returned to American Tactical for service, but will be subject to parts and labor charges.
Please contact our customer service department at 1-800-290-0065 or at firstname.lastname@example.org if you have any questions or concerns regarding the repair status of any ISSC manufactured firearm product.
ATI WARRANTY SERVICE POLICY & PROCEDURE
AMERICAN TACTICAL LIMITED LIFETIME WARRANTY
TERMS & CONDITIONS:
American Tactical’s LIMITED LIFETIME WARRANTY is in effect for any firearms registered for warranty beginning January 1, 2015. This warranty extends to any and all parts of the firearm as originally sold by American Tactical, but does not extend to firearms altered after their original purchase, firearms damaged through abuse, misuse or lack of proper care and maintenance or firearms used other than for their legal intended purposes. If a firearm cannot be repaired, American Tactical will replace it with a brand new identical firearm. If a replacement firearm identical to the returned firearm is not available, American Tactical will replace it with a firearm of equal value to be determined at our discretion. The American Tactical LIMITED LIFETIME WARRANTY does not allow for monetary compensation for firearms purchased by the end user at the retail level. Any and all claims for monetary return must be addressed with the retail location from which the end user purchased the American Tactical brand domestic or imported firearm and will be subject to the terms and conditions of the retail locations returns policies. American Tactical is not liable for any returns or claims policies of independent retailers selling American Tactical brand domestic or imported products.
All firearms registered prior to January 1, 2015 are still subject to the previous 2 Year American Tactical Warranty policy. Once expired, firearms registered prior to January 1, 2015 will be subject to the policy detailed below in the section labeled SERVICES OUTSIDE OF WARRANTY.
It is the policy of American Tactical that any replacement firearm or receiver be transfered via a Federal Firearms Licensed Dealer.
NOTE: All American Tactical Omni and American Tactical Omni Hybrid AR receivers have a lifetime warranty regardless of registration date.
WARRANTY SERVICE RETURNS PROCEDURE:
American Tactical provides warranty services, repairs and parts for our imported and domestic brand products. If you believe your American Tactical product needs service, please contact our Customer Service Department at 1-800-290-0065 to obtain a Return Authorization (RA).
All firearms (pistols, rifles, shotguns, and lower receivers) being sent in for service must be registered through the American Tactical website or by mailing in the firearm’s warranty card to receive warranty services. Firearms that are not registered can be serviced, but will be subject to charge. Once a RA for a firearm is issued by an American Tactical Customer Service Representative, you will be sent a Return Authorization packet via USPS. The RA packet will include a RFID tag for the firearm, a prepaid FedEx shipping label, and instructions on how to send the firearm in for service. To avoid any refusals or delays carefully follow the instructions provided in the RA packet to ensure your firearm is properly received by our Service Department. NOTE: Firearms returning for service must have an RFID tag attached directly to the firearm. Firearms without a RFID tag will be returned to sender.
All firearms returned to ATI for service can only be shipped to and from the address provided to the Customer Service Representative when the RA is created. If you are no longer able to receive the firearm from the address the firearm was sent from and originally provided to American Tactical, the firearm must then be sent to a firearms dealer with a valid Federal Firearms License (FFL). If you must have your firearm returned to a valid FFL holder, American Tactical is not responsible for any fees or cost associated with the return shipment. It is the duty of the customer to notify American Tactical of any issues or concerns regarding the return shipment of the firearm at the time the RA is issued.
All other items (magazines, sights, firearms parts, etc) also require a RA to receive service. To obtain a RA from our Customer Service department a valid proof of purchase must be provided. Once a RA is obtained from American Tactical, the Customer Service representative will provide you with a RA number. That number must be placed on the outside of the package; visible for our Returns Department to be accepted into the facility. Packages that do not visibly reveal the RA number will be denied access into American Tactical facilities and returned to sender without notification. NOTE: It is the responsibility of the consumer to ship any non-serialized products to American Tactical for service. American Tactical is not liable for any shipping charges incurred by the consumer.
Once your product is received by our Returns Department, an E-mail notification will be sent to inform you that the product has been received and has been placed into our service system. All firearms serviced will include a service report from the gunsmith who performed the repair work. Each report will detail the issues discovered, if any, what corrections were made, what parts were repaired or replaced and how many test fire rounds were successfully put through the firearm prior to return. Once your item has been serviced, you will receive an email notification that the firearm or product is shipping back to you.
NOTE: Service time frame may vary due to service queue and availability of parts from foreign manufacturers.
SERVICES OUTSIDE OF WARRANTY COVERAGE:
Any firearms requiring service outside of the scope of manufacturer warranty require a minimum $25 shipping and handling fee for return shipping expenses. This fee must be paid prior to issuance of a RA from Customer Service. It is the responsibility of the owner of the firearm to pay shipping expenses incurred for the firearm to return to American Tactical’s facility.
Once inspected, you will receive a service quote for the cost of parts and labor for any fees required to service the firearm. No service work will be performed without authorization following issuance of the quote. Should the service quote be accepted, all fees must be paid prior to return of the firearm to the customer. Should the service quote be refused, no work will be performed and firearm will be returned to the customer in the condition in which it was received. If no response to an issued quote is received by American Tactical within 30 days of issuance, the firearm will be returned to the customer in the condition in which it was received.
All payments can be made through American Tactical Customer Service via Credit/Debit Card or by mailing a money order addressed to American Tactical at 231 Deming Way Summerville, SC 29483.
American Tactical provides all warranty service for firearms manufactured by American Tactical. Repairs and replacements are subject to product and parts availability for domestic products. The warranties covered by American Tactical for imported products are implemented and monitored by the foreign manufacturers. Product and parts availability may be subject to longer service timeframes due to foreign manufacturing schedules and import regulations and procedures.
American Tactical reserves the right to deny or decline any warranty services or products that do not meet the warranties implemented by our manufacturers.
Updated August 7, 2015. This posted warranty supercedes all previously posted and printed warranties.
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